Frequently Asked Questions

The following are some of the most common questions we encounter regarding home and business security. If you have a question that is not covered here, please do not hesitate to contact us - we'd be glad to answer any questions you have.


A monitored system provides you the best value and the best protection. The statistics tell the story: Homes without security systems are about 3 times more likely to be broken into than homes with security systems. (Actual statistic ranges from 2.2 times to 3.1 times, depending on the value of the home.) Businesses without alarm systems are 4.5 times more likely to be burglarized than commercial locations with electronic security in place. Losses due to burglary average $400 less in residences with security systems than for a residence without security systems.

The police know that monitored security systems decrease burglaries: 90 percent of police believe alarms deter burglary attempts. (Source: STAT Resources, Inc., Boston, Mass.).

Yes! Most insurance companies will give you a discount on your homeowners insurance for having a monitored security and/or a monitored fire system in your home. Please contact your insurance agent to see what savings you can receive on your homeowners policy.

All systems come with a back up battery if you should have a power outage. In that instance the battery should provide power to your system long enough until the outage is corrected. This also depends on the number of powered devices that you have on your system. In most situations, the average system is usually supported long enough for the back up battery to provide power until a restoration of regular power.

Each city and county has its own ordinances in place. As a consumer you will need to check with your local authorities to verify the standing policies on false alarms. Of course, the only alarms that count towards any limit are situations where the police or other authority are dispatched to your house and they find no signs of forced entry or other problem. As long as you answer the call from the Monitoring Center and provide the dispatcher with the proper password when the alarm is set off accidentally, you will never have to pay a false alarm fine.

You can do one of two things. You can either call the monitoring facility and cancel the alarm or wait for them to call you, which should happen within one minute of the information being received at the central station. As long as you can provide the dispatcher with the proper password, the police will not be sent to your home.

Your security system communicates to the central station over a phone connection (typically cellular, but in some cases, a landline). When the alarm is tripped, it will seize your phone line, dial the central station and send in the alarm information. This process takes 8-10 seconds. Modern systems typically communicate through cellular connections, eliminating the need for a landline phone and the worry of the phone lines being cut by criminals prior to intruding.

Security systems used to be expensive, costing hundreds or even thousands of dollars. Due to a competitive marketplace and advances in technology, these days you can get a top of the line security system installed in your home for little or no money down and monitoring service for about a dollar a day. Contact us for more information about pricing and the type of system we recommend for your home or business.

After the alarm has sent the alarm information to the central station, it appears on the computer screen of a professionally central station operator. On a burglar and fire alarm, the operator will call your home to see if you are Ok. If you answer the phone, they will ask you for your password, this is a word you have given to us so that we can verify that it is indeed the homeowner. If the person who answers the phone can not provide the correct password or there is no answer, the police or fire department will be dispatched to your home and the people you have listed on your call list will be notified of the alarm and authority dispatch. The procedure on a panic alarm is a bit different in that the dispatcher will not call the house before dispatching the authorities.

The smoke detectors in you home are “local” detectors. That is, when they detect smoke, they make noise but nothing more. If a fire starts while you are not home, they aren't going to do you any good.

The smoke detectors installed by Pinnacle Protection are actually two detectors in one designed to detect heat changes (rate of rise) as well as smoke (particle density). When a potential fire is detected, the Central Monitoring Station will be notified and the fire department will be dispatched to your home as quickly as possible, regardless of whether or not you are home at the time.